Returns & Refund
Returns, Exchanges & Refund Policy
At God Faith Life, every order is carefully prepared with the goal of bringing you a meaningful and high-quality product. Because most of our items are made-to-order, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.
Returns & Exchanges
We only accept returns or exchanges in the following cases:
- The item arrives damaged
- The item is defective
- You receive the wrong design, product type, or size due to our mistake
- The printed item has a clear quality issue
If there is a problem with your order, please contact us within 2 days of receiving your order at:
Please include:
- Your order number
- Clear photos showing the issue
- A photo of the package label or QR code, if applicable
Our support team will review your case and assist you with the best solution as soon as possible.
Refund / Replacement Policy
We offer a refund or free replacement in the following situations:
- Damaged item received
- Poor-quality printed item
- Incorrect item received, such as the wrong design or product type
- Wrong size sent by us
- Item not received within 30 days for U.S. orders or 60 days for international orders, excluding production time
If your case is approved, customers are not required to pay any replacement or reshipping fees.
Replacement orders follow normal production timelines:
- Processing: Up to 7 business days
- Delivery: Approximately 2–4 weeks
Refunds are processed once approved. Depending on your bank or payment provider, funds typically return to your account within 3–10 business days.
Non-Refundable Cases
We do not offer refunds, replacements, returns, or exchanges in the following situations:
- Customer selected the wrong size
- Customer provided an incorrect or incomplete shipping address
- Customer dissatisfaction due to material, fit, color tone, or personal preference
- Order changes requested after production has started or after shipment
- Products returned without prior authorization from God Faith Life
- Delivery delays caused by incorrect shipping information provided by the customer
Important Timeframes
Please contact us within the required timeframe so we can properly assist you:
- Handmade items: Issues must be reported within 7 days after delivery
- Printed items: Issues must be reported within 30 days after delivery
Requests submitted after these periods may not be eligible for support.
Order Modification or Cancellation
You may request an order modification or cancellation within 10 hours after placing your order.
After this period, or once production has started, we are unable to make changes or cancel the order because the item has already entered the fulfillment process.
Customer Ordered the Wrong Size
All items are made-to-order. We are not responsible for incorrect size selection made by customers.
Please carefully review the size chart available on each product page before placing your order. If you are unsure about sizing, we recommend checking the measurements before checkout.
Damaged, Defective, or Incorrect Item
Although uncommon, if you receive a damaged, defective, or incorrect item, we will gladly help make it right.
Please email us at:
Include the following information:
- Order number
- Clear photo of the issue
- Photo of the package label or QR code
After reviewing your case, we will arrange a replacement or refund based on the situation and your preference where applicable.
Order Not Received
If your order has not arrived within:
- 30 days for U.S. orders
- 60 days for international orders
excluding production time of 4–8 business days, please contact us for assistance.
This policy does not apply to delays or losses caused by incorrect or incomplete shipping information provided by the customer.
Lost or Returned Orders Due to Incorrect Address
Please verify your shipping address carefully before placing your order.
God Faith Life is not responsible for orders that are lost, delayed, or returned due to an incorrect or incomplete address provided by the customer.
If a package is returned to sender because of:
- Wrong or incomplete address
- Failed delivery attempts
- Package not collected in time
we may offer to resend the order at our discretion. Refunds are not available in these situations.
Need Help?
If you have any questions, please contact us:
Email: support@godfaithlife.com
Response time: 1–2 business days
We are always here to help and will do our best to support you with care and respect.
